7 tips for managing conflict in a multicultural workplace

By Sue Bryant
22nd October 2018

Conflict at work is wearing and demoralizing. But how to manage it – and how to perceive it – depends on the culture of the individuals concerned. Here’s our 7 tips for managing conflict in a multicultural team. …

11 tips on how to sell to China

By Sue Bryant
5th September 2018

China is the world’s largest economy and at the same time, the world’s fastest growing consumer market. The opportunities are enormous – but the job of selling to the Chinese is complex, both culturally and logistically. Here are a few pointers for newcomers to the market.

Global leadership: four principles

By Terence Brake
10th July 2018

In the 1997 I published a book that defined four principles for creating the World-Class Organization…

10 tips on how to manage a diverse workforce

By Sue Bryant
8th May 2018

Today’s workplaces are highly diverse. People of different generations, cultures, genders and faiths are thrown together and expected to function as a team. Managers need to be extremely culturally sensitive to get all these people to work in harmony. Simply acknowledging differences is not enough to promote diversity; these differences need to be celebrated, not just tolerated.

The rewards are great; diverse teams have a greater breadth of experience, perspective and approaches to problem-solving. A diverse team may well be an asset, too, in that it is an accurate reflection of your customer base. But how do you achieve a truly inclusive environment in the workplace? Here are 10 suggestions….

Featured in Training Journal: Unconscious bias – some lessons learned

By Terence Brake
6th February 2018

Am I unconsciously biased? Yes, and its discovery can be a shocking self-revelation. I remember years ago my surprise when the IT support person who came to help me was a woman! OMG, what was I thinking? Well, I wasn’t thinking. Since then I’ve learned a few lessons I hope trainers find useful….

2018 Best Countries Report

By Terence Brake
25th January 2018

New report out ranking the top 10 countries for 2018. The report also includes the most popular and least popular politicians of the moment….

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