10 tips on how to make a good impression when working with Kenyans

By Sue Bryant
3rd September 2019

Sociability is everything to Kenyans. Learn how to greet people respectfully and take time to chat. Do not be surprised or offended if complete strangers strike up a conversation. Accept all invitations of hospitality and return them. If you play golf, a round on a top course is one of the most popular ways of networking….

10 tips on how to make a good impression when working with Brazilians

By Sue Bryant
3rd September 2019

First impressions are very important in Brazilian culture. Despite the size of the population, the business community is relatively small and the sociable nature of commerce means that word can get around very quickly. This can be either a disadvantage or an advantage depending on the success of initial meetings.

10 tips on how to do business with Mexicans

By Sue Bryant
3rd September 2019

To make a good impression with Mexicans, dress smartly and sharply. Be patient, warm and compassionate if the need arises. Don’t shrink away from someone who stands too close – physical contact is stronger here than most Americans and Northern Europeans are used to.

10 tips on how to do business in Italy

By Sue Bryant
3rd September 2019

Understand and embrace the concept of bella figura and you will make a good impression in Italy. This means, as well as looking good, you will come across as a sympathetic character, at the same time as being someone who can make decisions, speak eloquently and is interesting to be with socially. Turn up for appointments on time, even though your Italian colleagues may be late, and apologise profusely if you are late yourself.

Italians can relate to people who are passionate about their product, who understand the importance of design and style in a product, and who can present a good argument to back up their case during negotiations….

10 tips on how to make a good impression when working with Swedes

By Sue Bryant
3rd September 2019

You will make a good impression with Swedes if you appear calm, level-headed, honest and open. Arguments and presentations should be backed up by hard fact rather than emotion. Heated discussion, boasting, arrogance and a flashy appearance are inappropriate. Diversity is highly valued ; never make assumptions about anybody based on their appearance or apparent seniority.

You should be seen as a good team player, and be prepared for meetings in which everybody has their say. Don’t push the Swedish into making snap decisions. Be respectful of punctuality and deadlines….

How do leadership styles differ across cultures?

By Sue Bryant
2nd September 2019

Leaders today need to be able to manage across cultures. They require a high degree of emotional intelligence, both in interpreting what others really mean and in deciding how best to be effective themselves within different cultures….

How can employers support LGBTQ expats on new international assignments?

By Sue Bryant
1st August 2019

Travelling on business and living and working in another culture can be an exciting, enriching experience. But for members of the LGBTQ community, an international assignment requires far more thought and planning, whether it’s simply inviting a partner on a business trip or embarking on a whole new life abroad. An individual may be completely comfortable in their own culture, and in your corporate culture, but how will they fare in another, possibly less open-minded culture?…

10 reasons why more cultural intelligence is needed in the logistics industry

By Sue Bryant
31st July 2019

Transport and logistics is facing enormous change as an industry. New technology, new ways of collaborating and evolving competition are all driving this change.

So is customer service. Never before have customers had such high expectations, whether in a B2B or B2C environment. The increase in demand for swift delivery at lower than ever costs, combined with a seemingly global shortage of drivers and skills, are some of the biggest issues facing the logistics industry….

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