How to develop your cultural curiosity

By Terence Brake
23rd February 2018

Without cultural curiosity we are closed to learning about others who are different from ourselves. In global business, this results in…

24 tips on how to make a good first impression in China

By Terence Brake
22nd February 2018

The single most important factor in making a good impression in China is to build relationships and cultivate them carefully, otherwise known as Guanxi. Building the friendship has to come before business is done; trust has to be in place before a deal can be made. Being smartly dressed, serious, punctual and deferential to elders will also win the respect of the Chinese. Furthermore, be careful in conversation not to make a Chinese person lose face by discussing topics such as Taiwan, Tibet, human rights issues or the growing capitalist culture in Chinese cities….

New to global sales? 9 tips for sales success across cultures

By Sue Bryant
20th February 2018

The world may be shrinking in terms of ease of communication but cultural differences are still highly prominent when it comes to sales techniques. How you navigate the challenges of a local market, understand the behavior of the consumer and interpret the buying psychology of your client will make the difference between success and failure. Here are 9 pointers for anybody who is new to selling across cultures….

US business meeting etiquette: Tips on achieving a successful meeting in the US

By Terence Brake
13th February 2018

Business meetings in the US tend to have clear goals and an agenda which must be adhered to. A meeting is expected to end in decision. Meetings with no clear aim – a talking shop – will be considered a waste of time. Technology means alternatives to face-to-face meetings are often used, in the form of video-conferences, conference calls and webcasts.

Here are our top tips on business meeting etiquette in the US. These pointers provide great help if you’re pitching business to a US organization, or if you’re an expat or global assignee and new to their business culture. …

Business meeting etiquette: 12 tips for doing business around the world

By Sue Bryant
6th February 2018

While meetings anywhere in the world have a common goal – to exchange ideas, build relationships, conduct negotiations and make decisions – there are many routes to achieving these goals. Meetings could be rigidly structured, with everybody talking in turn, or chaotic, with animated brainstorming and multiple interruptions. Notions of authority, hierarchy and communication vary from one culture to another, and from one corporate culture to another, so in any situation, a little consideration and understanding of etiquette can go a long way. Here are some general pointers….

Featured in Training Journal: Unconscious bias – some lessons learned

By Terence Brake
6th February 2018

Am I unconsciously biased? Yes, and its discovery can be a shocking self-revelation. I remember years ago my surprise when the IT support person who came to help me was a woman! OMG, what was I thinking? Well, I wasn’t thinking. Since then I’ve learned a few lessons I hope trainers find useful….

The symbolism of flowers across cultures

By Sue Bryant
2nd February 2018

With Valentine’s Day approaching we ask the question – “What flowers are appropriate to give in which cultures across the World.” …

Etiquette for traveling with your boss

By Sue Bryant
1st February 2018

Traveling with your boss can be a very good opportunity to build on your relationship away from the pressures of the workplace. It is also a useful way for your boss to observe you and to see how you represent the company outside the office. On your part, a work trip can be a chance to impress your superior with your professionalism and organizational skills. Of course, the relationship and the way it is conducted on the road will vary from one corporate culture to another, and one country to another, but the rules are the same: the key to a successful business trip is to be prepared – and to think about etiquette….